Last edited by Tuktilar
Friday, April 17, 2020 | History

4 edition of Winning the service game found in the catalog.

Winning the service game

Benjamin Schneider

Winning the service game

  • 54 Want to read
  • 5 Currently reading

Published by Harvard Business School Press in Boston, Mass .
Written in English

    Subjects:
  • Customer services -- Management.,
  • Employees -- Training of.,
  • Incentives in industry.

  • Edition Notes

    Includes bibliographical references (p261-283) and index.

    StatementBenjamin Schneider, David E. Bowen.
    ContributionsBowen, David E.
    Classifications
    LC ClassificationsHF5415.5
    The Physical Object
    Paginationxi,295p. :
    Number of Pages295
    ID Numbers
    Open LibraryOL22585430M
    ISBN 100875845703

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Winning the service game by Benjamin Schneider Download PDF EPUB FB2

Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage. Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any /5(4).

Winning the Service Game [Schneider, Benjamin, Bowen, David Earl] on *FREE* shipping on qualifying offers. Winning the Service GameCited by: Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage.

Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any.

The chapter presents a summary and extension of our book, Winning the Service Game, published in by Harvard Business School Press (Schneider & Bowen, ).Written:   Building a winning service organization by mastering the rules of the game; the customer tier - achieving customer focus, meeting customer expectations; respecting customer needs; /5(4).

The chapter presents a summary and extension of our book, Winning the Service Game, published in Winning the service game book Harvard Business School Press (Schneider & Bowen, ).

We summarize the “rules of the game” we had presented there concerning the production and delivery primarily of consumer services and note several advances in thinking since we wrote the by: Building a winning service organization by mastering the rules of the game -- Meeting customer expectations -- Respecting customer needs -- Utilizing customer talents -- Managing personal contact through hiring and training -- Managing personal contact through reward systems -- Managing nonpersonal contact with a personal touch -- Designing a customer-focused service system -- Pages: I'm guessing this was left out since starting a book at such a high point would result in a title like "Service Games: The Fall and Rise and Fall of SEGA." The sections detailing the Saturn and Dreamcast were quite good.

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